The Secret Level
Back to home

Privacy Notice

Last updated: 6 September 2026

1. Who We Are

This Privacy Notice explains how Krenstin Resources (“we”, “us”, or “our”) collects, uses, and protects your personal data when you use The Secret Level website and services (the “Service”). Krenstin Resources is the data controller for the personal data described in this notice.

2. Personal Data We Collect

We collect and process the following categories of personal data:

  • Account information: name, email address, and authentication details when you register or sign in;
  • Profile information: display name, reading preferences, subscription tier, and saved progress;
  • Usage data: pages viewed, episodes read, choices selected, community posts, reactions, and feature interactions;
  • Device & log data: IP address, browser type, operating system, device identifiers, and timestamps;
  • Support data: messages and correspondence you send to our support team.

We do not directly collect or store your payment card details. Payment information is processed by our Merchant of Record, Paddle.

3. How We Use Your Data

We use your personal data for the following purposes:

  • To create and manage your account and provide the Service;
  • To process subscriptions, unlock content, and enforce plan entitlements;
  • To save your reading progress, branches, and library;
  • To operate community features such as comments and reactions;
  • To maintain security, prevent fraud, and enforce our Terms & Conditions;
  • To improve the Service, analyse usage trends, and fix issues;
  • To communicate with you about your account, updates, and support requests.

Our legal bases for processing are: performance of our contract with you, our legitimate interests in operating and securing the Service, compliance with legal obligations, and consent where required (for example, for non-essential cookies or marketing communications).

4. Data Sharing

We share personal data only where necessary and with appropriate safeguards:

  • Service providers: hosting, analytics, error reporting, email, and customer support tools that help us run the Service;
  • Merchant of Record (Paddle): we share transaction-related data with Paddle so it can process payments, manage subscriptions, handle tax compliance, issue invoices, and provide buyer support;
  • Professional advisers: legal, accounting, or audit professionals where necessary;
  • Authorities: regulators, courts, or law enforcement when required by applicable law.

5. International Transfers

Some of our service providers may process data outside Nigeria. Where data is transferred internationally, we rely on appropriate safeguards such as standard contractual clauses or adequacy decisions to protect your personal data.

6. Data Retention

We keep your personal data for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we delete or anonymise it.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you;
  • Correct inaccurate or incomplete data;
  • Request deletion or erasure of your data;
  • Restrict or object to certain processing;
  • Request a portable copy of your data;
  • Withdraw consent where processing is based on consent.

We aim to respond to requests within one month. To exercise your rights, contact us through the support channels listed on the Service.

8. Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption in transit, access controls, and regular security reviews. No online service is completely secure, and we cannot guarantee absolute security.

9. Cookies & Similar Technologies

We use essential cookies to operate the Service (such as authentication and session management) and analytics cookies to understand how the Service is used. You can manage non-essential cookies through your browser settings.

10. Children’s Privacy

The Service is not directed at children under 18. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us so we can delete it.

11. Changes to This Notice

We may update this Privacy Notice from time to time. The latest version will be posted on this page with the updated date.

12. Contact Us

If you have questions about this Privacy Notice or how we handle your data, please contact us through the support channels listed on the Service.