Refund Policy
Last updated: 6 September 2026
30-Day Money-Back Guarantee
We want you to enjoy The Secret Level. If you are not satisfied with your purchase, you may request a full refund within 30 days of your order date.
How to Request a Refund
Refunds are processed by our payment provider, Paddle. To request a refund, visit paddle.net and use Paddle’s self-service refund flow, or contact Paddle’s support team with your order details.
Refund Eligibility
Refunds are available for change-of-mind requests made within the 30-day refund period. Refunds are not available where you have materially consumed or abused the Service in violation of our Terms & Conditions.
Processing Time
Approved refunds are typically returned to your original payment method within 5–10 business days, depending on your bank or card issuer.
Questions
If you need help locating your Paddle order or have questions about this policy, please contact us through the support channels listed on the Service.