The Secret Level
Back to home

Terms & Conditions

Last updated: 22 October 2026

1. Introduction

These Terms & Conditions govern your use of The Secret Level website and services (the “Service”). The Service is operated by Krenstin Resources (“we”, “us”, or “our”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

2. The Service

The Secret Level is an online platform for reading branching, interactive web novels and simulations. The first chapter of every story is free. Each later chapter opens with one coin and then stays open on your account. Users may buy coin packs, or subscribe to a membership that adds coins every month along with extra features such as reading themes, audio, and writer tools.

2A. Coins

  • Coins are a limited, personal licence to open chapters on the Service. They have no cash value, cannot be exchanged for money, and cannot be sold, gifted, or moved to another account.
  • Welcome coins: each new account receives 8 coins once, at sign-up. They are never refilled or reset.
  • Pack coins: coins bought in a pack do not expire.
  • Membership coins: added only when a membership payment succeeds — at the first payment and at each renewal. No coins are added while a membership is paused, past due, cancelled, or ended. Unused monthly membership coins carry over to the next renewal up to one month's allowance; anything above that expires.
  • Yearly memberships: yearly members receive their full annual allowance (twelve months of coins) upfront when each yearly payment succeeds. These coins can be used at any time during that paid year. At the next yearly renewal, unused coins carry over up to one year's allowance; anything above that expires. If the membership is not renewed, unused membership coins expire shortly after the paid year ends.
  • When you open a chapter, membership coins are used first, then welcome coins, then pack coins.
  • Opening a chapter with a coin gives you lasting access to that chapter for as long as your account is active. Chapters you have opened stay open if your membership ends.
  • If a payment is refunded or reversed, the coins it added may be removed from your balance. Coins and access may be lost if an account is terminated for fraud or abuse.

3. Eligibility & Authority

You must be at least 18 years old, or the legal age of majority in your jurisdiction, to create an account or make a purchase. If you are using the Service on behalf of a business or organisation, you represent that you have authority to bind that entity to these Terms.

4. Accounts & Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must provide accurate and complete information when registering and keep it up to date. Notify us promptly if you suspect unauthorised access.

5. Acceptable Use

You agree not to misuse the Service. Prohibited conduct includes, but is not limited to:

  • Using the Service for any unlawful purpose or in violation of applicable laws;
  • Posting or transmitting fraudulent, spam, abusive, hateful, harassing, or obscene content;
  • Infringing intellectual property rights or other proprietary rights of any party;
  • Interfering with the security or integrity of the Service, including attempts to probe, scan, test the vulnerability of, or breach any authentication or security measures;
  • Using bots, scrapers, or other automated means to access the Service without our permission;
  • Reverse engineering, decompiling, or disassembling any part of the Service.

6. Intellectual Property

All content, software, design, text, graphics, logos, and branding on the Service are owned by Krenstin Resources or its licensors and are protected by copyright, trademark, and other intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for personal, non-commercial reading purposes in accordance with your selected plan.

By posting comments or other content to community features, you grant us a limited licence to host, display, and process that content solely for the purpose of operating and improving the Service.

7. Payments, Subscriptions & Payouts

Paid plans, billing, tax, subscription renewals, cancellations, and refunds for The Secret Level are processed by our online reseller and Merchant of Record, Paddle.com. For full details on payment terms, billing frequency, taxes, cancellations, and refunds, please refer to Paddle’s Buyer Terms.

Merchant of Record disclosure: Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

8. Service Level

We do not guarantee that the Service will be uninterrupted, error-free, or available at all times. We may modify, suspend, or discontinue features without prior notice.

9. Warranties & Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement, to the fullest extent permitted by law.

10. Limitation of Liability

To the fullest extent permitted by law, Krenstin Resources’ aggregate liability arising out of or relating to your use of the Service shall not exceed the total amount paid by you to Paddle for the Service in the twelve (12) months preceding the claim. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, except where liability cannot be excluded by law (such as fraud, death, or personal injury).

11. Indemnity

You agree to indemnify and hold harmless Krenstin Resources, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, or expenses arising out of your content, your use of the Service, or your violation of these Terms.

12. Suspension & Termination

We may suspend or terminate your access to the Service at any time, with or without notice, for material breach of these Terms, non-payment, security or fraud risk, or repeated or serious policy violations. Upon termination, your right to use the Service ceases immediately; any data may be retained or deleted in accordance with our Privacy Notice.

13. Governing Law & Disputes

These Terms are governed by the laws of the United States, without regard to conflict-of-law principles. Any dispute arising out of these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of the United States.

14. Changes to These Terms

We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the revised Terms.

15. Contact

For questions about these Terms, please contact us through the support channels listed on the Service or reach Paddle directly for payment-related inquiries at paddle.net.